Frequently Asked Questions

Yes — and we take it seriously. HeroGeneration is HIPAA compliant, meaning we meet the strict privacy and security standards required to protect sensitive health information. We built HeroGeneration for caregivers navigating complex needs, and earning your trust starts with keeping your data safe.

You can edit your LovedOne's profile by clicking on LovedOnes, then See Details, then Edit on the right upper side of your screen

Your personal information is secure on HeroGeneration’s platform. We take privacy and security very seriously, employing industry-standard encryption and security protocols to protect your data. Your information is only accessible to authorized individuals, and we are committed to safeguarding your privacy at all times

HeroGeneration does not provide medical advice. Our platform is designed to help caregivers manage and organize their caregiving tasks and provide support through community resources. For any medical concerns or advice, we always recommend consulting with a licensed healthcare professional